We are open but due to the current COVID-19 restrictions orders are taking longer to process and despatch!

Ordering Info


Shopping

Welcome to our new website!  There is a great selection of clothing, accessories and souvenirs. You can browse these by searching through the categories on the main menu at the top of the screen.

If you click on the item you will get more information about the product, including sizing and colours available. If you want to buy anything, just select the quantity and click to add to your shopping cart.

Shopping cart

At this point you’ll be taken to your shopping cart. You can then continue shopping, edit your basket, or start to get ready for checking out.

Delivery

Please note that as a result of ongoing UK-wide measures in response to Covid-19, your delivery may take longer to arrive than usual. We apologise for any inconvenience caused.

Please contact shop@edfringe.com for our current delivery timescales.

Items, except items Made to Order (details below),  will be dispatched Royal Mail First Class to addresses in the UK (£4.20) and to international addresses using a standard mailing service (from £5 depending on the size and weight of the parcel).

Our delivery charges are set according to the postage rates from Royal Mail. 

Deliveries outside of United Kingdom may be subject to duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance are the responsibility of you as the customer.

You can read the full details about our delivery options and international postage in our terms and conditions here.

Gift Vouchers and Friends Memberships will be sent by email and supplied with a pdf voucher that can be addressed to the recipient.

Spend over £75 and enjoy free shipping-(excludes sale items and items fulfilled by third parties)

Click and Collect

CURRENTLY CLOSED.   If you have any issues regarding collection please contact shop@edfringe.com 

Customised goods

Customised goods, these are goods that are made to your specifications or are clearly personalised for you, for example, but not limited to, where the goods consist of an item of clothing that has your name printed on it or is marked as Made to Order on our website.

Products may vary slightly from their pictures.  The images of products on our website are for illustrative purposes only.  Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products.  Your product may vary slightly from those images.

Customised goods delivery

Our customised goods are made to order and delivered separately from other orders.  These Items are marked as Made to Order on our website.  Our click and collect service will not be available for Made to Order  products as they are made off site and a delivery charge is applied to send the order from our supplier.

Shipping Costs will vary depending on items and location but will be clear at checkout, expedited delivery will also be available on some items.  If you have a query about shipping costs please contact shop@edfringe.com 

Made to order products should be dispatched within 14 days of your order.  Occasionally, however, a particular item may take slightly longer due to the custom-made nature of these products.

Checkout

Once you’re happy with the contents of your basket and you’ve checked your shipping options to get your final total, you can proceed to checkout.

You can go through checkout as a guest, or create an account for our online shop. If you have previously had a log in for the online shop you will need to re-register.  Please note that if you have created an account to buy tickets through edfringe.com that this is a separate account and you will not automatically have a log in for the online shop. Your information will be stored for future purchases but we will only contact you to update you on your order.

 

Order confirmation

Once you’ve entered your details and placed your order, you’ll receive an email from our payment processor, Worldpay, as well as a confirmation of your order from us. We’ll also email to let you know when your order has been dispatched – please note that estimated delivery times are from the date of dispatch, not order.

Returns

You can cancel a Made to Order product up to 24 hours after it has been made. Simply send us an email, including your order number to shop@edfringe.com 

You can read the full details of our returns policy in our terms and conditions. If you need to return anything, please check our policy and then drop us an email at shop@edfringe.com to let us know why you need to return the item.

However, unless they are defective, we cannot accept the returns of products that have been washed or worn.

Holiday posting dates for 2021